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سياسة الاسترجاع واسترداد الامول
Eligibility for Return
Our refund and returns policy is valid for 30 days from the date of purchase. To qualify for a return, the item must be unused, in its original condition, and in its original packaging. Please note that items returned after 30 days cannot be refunded or exchanged.
Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials or flammable liquids and gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
To process your return, please follow these steps:
- Request a return by contacting us at {email address}.
- Ship the item to: {physical address}.
- Provide a receipt or proof of purchase.
Do not return the item to the manufacturer.
Partial Refunds
Partial refunds are granted in the following cases:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refund Processing
After we receive and inspect your return, we will notify you via email. If approved, we will process the refund and apply a credit to your original payment method. Please note that processing times may vary.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as processing might take some time.
- Reach out to your bank, as there may be delays in posting the refund.
For additional assistance, contact us at {email address}.
Sale Items
Refunds are only available for regular-priced items. Sale items are non-refundable.
Exchanges
Exchanges are available only for defective or damaged items. To request an exchange, email us at {email address} and send the item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. If the item was not marked as a gift, the refund will be sent to the gift giver.
Shipping Returns
To return a product, mail it to: {physical address}. Note that return shipping costs are non-refundable and will be deducted from your refund. For high-value items, consider using a trackable shipping service or purchasing shipping insurance.
Need Help?
For any questions related to refunds and returns, please contact us at {eaglesystems20@gmail.com}.